Service Operations Manager / Responsable opérations service

About this role

You lead service and customer-facing operations in a technical industrial environment. The focus is on service processes, spare parts, technical support, repairs, KPI steering and digital development.

Your offer

• Salary between 90,000 and 130,000 EUR depending on experience
• Permanent role in a stable international industrial environment
• Luxembourg North location with a long-term perspective
• Direct impact on service operations, spare parts, customer support and process quality
• Short communication lines between specialist teams, management and operations
• Confidential application process through luxsearch®

Your responsibilities

• Lead teams across service operations, customer service, spare parts and repairs
• Develop team leaders and structure operational responsibilities clearly
• Analyze and improve service processes with stronger customer orientation
• Translate customer needs into service and digitalization improvements
• Introduce, follow and use KPIs for operational steering
• Work with management, international sites and technical departments

Your profile

• Several years of leadership experience in service, after sales, operations or spare parts
• Technical background in mechanical engineering, vehicle construction or machinery
• Strong customer orientation and process understanding
• Experience with KPIs, process optimization or service digitalization
• German and French for leadership and interfaces
• Work location: Luxembourg North. This opportunity is especially relevant for candidates already in northern Luxembourg, near the border, or with a clear commute or relocation logic toward the north.